FAQ

General Questions

What do unlimited edits mean? Will I get multiple portraits?

No, under unlimited edits we mean a change of background for your pet's digital painting, minor changes in shapes (bigger ears, smaller nose, adding a collar, etc). All edits are free of charge. Please note, that the editing process might affect the final product delivery time.



Is your production sustainable?

We are proud to reduce our environmental footprint as a result of local production in 30 markets and smaller transportation distances for lower carbon emissions on each order.

All products are digitaly painted and printed on-demand when you order them to avoid excess production ending up in landfill.



Is your website only about dog portrait? Do you paint cats and other pets?

No, our artists create digital pet portraits of all pets regardless their breed and species. So far, besides dog portrait illustration we have created portraits of reptiles, birds, ducks and pigs. We would be happy to help you creating original gift for your loved once. For more examples please visit our Instagtam/Facebook pages. duckling pet portrait



Do you paint people?

Unfortunately at the moment we only offer pet portraits. Although, it is likely to change as we grow. Follow our updates not to miss out!



Where can I see more reviews?

Please feel free to check our Instagram and Facebook for reviews. You can also find more portraits there!



Are there any discounts at Petappear?

Yes, we always try to support our customers with some nice gifts and discounts. Some of the current offers can be found here. Follow our updates to stay tuned.



Shipping&Payments

Can I see the portrait before shipping?

Yes, we send you a digital painting preview before proceeding to production. You will receive the digital file within 7 business days after placing the order.



Is your shipping really free? Which countries do you work with?

Yes! We provide free shipping internationally. There are no limits for Petappear's portraits destanations.



I want to buy a portrait for gift. What are your shipping times? Will it be here for on time?

All Orders: 1-2 weeks of production time, 3-7 working days delivery time. We estimate a 2-3 week turnaround time in total, but orders sometimes arrive later. We significantly reduce the shipping time by printing our portraits close to customers' locations (facilities in 30+ countries available). This way we make our portraits greener and service more convenient. You'll receive an email containing your tracking number once your order is ready to be shipped.



Do you offer returns and refund?

We always make sure that you like your pet portrait before sending it to production and ship. So far, we didn't have any claims for refund/returns. Although, our service doesn't include returns and refunds, please contact support at info@petappear.com, so we can look at your case closely and provide the solution you will be happy with.



Which payment methods do you accept?

Currently we only accept payments via PayPal.



I didn't receive the tracking number. What should I do?

If you didn't receive your order tracking information it's probably due to technical error. Please feel free to reach out and we will provide you with shipping details.