Store Policy

Customer Care

Petappear is committed to protecting the Personal Data and Rights of the Users of our Services that are available through our Website. This policy describes our data protection practices and how we use and collect Personal Data. Our processing of your Personal Data is needed for us to deliver the service to you. We may also process your Personal Data in order to comply with our legal obligations as explained below or due to our legitimate interests.

For all queries, you can always contact us via email at info@petappear.com, via chat, or

our social media (@petappear on Facebook&Instagram). 

Privacy & Safety

We will collect Personal Data from you in the following circumstances:

When you create an Account and/or place an order; we will collect your first and last name,

e-mail address, postal address, phone number, password, payment information, such as your credit card or PayPal Account information, Content that you choose to save under your user Account, communications and correspondence sent to and from your Account, information about purchasing habits and preferences, Order histories, and/or Account histories.

When you contact us regarding products or orders, or for Customer Support or other customer service purposes; we may collect your name, e-mail address, phone number, and any communications from you to us.

If you chose to save the names and postal or mailing addresses, payment details of any contacts under your Account; we may collect such names and addresses, and payment details to make our service more user-friendly.

When you order digital of physical products: We may collect any images, text, logos, or other Content that you upload or submit, including information related to or included within such content, such as the names, phone numbers and delivery details of individuals to whom the Content is related.

Automatically collected information; We receive and store certain types of information through technology whenever you interact with us, some of which may contain Personal Data such as Cookies, Pixel Tags and Information collected by our servers.  All payments and personal data operations are supported by SSL secure shopping certificate. When buying and receiving our services we guarantee your data protection. 

Cookies

Petappear uses Cookies and similar technologies to provide and support our website and Service. If you do not wish Cookies to be stored on your equipment or, want to be notified of when they are placed, you may set your web browser to do so or withdraw your consent with us. Please note that if Cookies are turned off, you may not be able to view certain parts of the Website or Platform that may enhance your visit and you may be unable to use some or all of the functionality of the Platform and Services.

Purpose and use of your personal data

We use your Personal Data, including your Content, for the following purposes:

  • To provide you with the Services and to evaluate, modify and enhance the Services

  • To enable you to set up your Account and to process and fulfill your Order

  • To process your payment, facilitate billing and issue invoices, as applicable

  • To communicate with you and to respond to your requests

  • To provide you with customer service and support

  • For corporate Account management purposes

  • To help keep our Website safe and secure and to improve the Website.

We use Automatic Information to administer the Website and track user activities on the Website. We will create anonymous data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you.

 

We use such Anonymous Data records to analyze request and usage patterns so that we may enhance the Content of the Services and improve Website navigation.

Your rights regarding your personal data

Marketing Communication
By being an active and existing customer of Petappear, we have a legitimate interest in marketing our products for you. You can unsubscribe to this kind of communication in your customer Account or at any time by following the unsubscribe instructions in the communication sent to you or by contacting us at info@petappear.com. Despite your indicated opt-out preferences, we may continue to send you administrative and transaction-related communications.

Changing, Transferring or Deleting Your Personal Data
We delete Your Personal Data once no longer necessary in relation to the purposes for which they were collected or otherwise processed. You may access, review, update, correct or delete the Personal Data in your Account either by using the Account buttons or by contacting us directly using the contact information provided below. If you would like to have your personal data transferred to someone else, please e-mail us at info@petappear.com and we will provide you with a file of your data. If you completely delete all of your Personal Data, then your Account will become deactivated. If you rather want us to delete your data, please contact us and we will fulfill your request.

Changes to this store policy 

We reserve the right to change this Store Policy at any time for any reason. If we change it, we will post the new one on our web page. Any non-material changes to this Privacy Policy will be effective as of the day they are posted. If we make any material change to this Privacy Policy, we will notify you by prominently posting notice of the changes on our Website.

 

Any material changes to this Privacy Policy will be effective upon thirty (30) calendar days following our posting of notice of the changes on our Website. These changes will be effective immediately for new users of our Service.

Contact information

Our contact details: 

Petappear owner and artist

Maryna Karlovska info@petappear.com

If you believe that Petappear does not fulfill its obligations according to the EU GDPR regulation or other applicable privacy legislation, you also have the right to lodge a complaint with a supervisory authority.

Recent
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Opening Hours

Mon - Fri: 10am - 8pm

Sat: 10am - 4pm​​

Sun: 10am - 6pm

Customer service

©Petappear 2020. All rights resereved.

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